Since the FMCSA launched the Motus registration platform, carriers have reported several recurring issues, including not being able to link or claim a USDOT number, incorrect authority status, filing delays, and more.
These issues can impact compliance, operating authority, and a carrier's ability to book freight. Fortunately, there are steps carriers can take to reduce risk while FMCSA continues to improve the system.
The Motus rollout introduced new verification processes and account management requirements that differ significantly from FMCSA's previous systems. As a result, carriers have encountered login issues, verification failures, and processing delays that can create compliance concerns through no fault of their own.
Before spending hours on hold with FMCSA support, review the most common Motus issues and potential solutions below.
1. Why Can't I Link or Claim My DOT Number in Motus?
Many carriers have reported difficulty linking or claiming their USDOT number when setting up their Motus account. This is a critical issue because without access to your USDOT number, you may be unable to complete MCS-150 updates, manage registration information, or fully access and configure your Motus account.
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2. Why Do I Keep Getting Kicked Out Of The System?
Some users receive "Unauthorized Access" messages that result in getting kicked out of the system and temporary account lockouts.
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3. Why Can’t I Update My MCS-150?
Some carriers who submitted MCS-150 updates during the Motus migration experienced incomplete or disrupted submissions. Others have reported difficulties updating their MCS-150 information within the new system, creating potential compliance concerns if records are not updated accurately or on time.
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4. Why Is Motus Failing My Face ID Verification?
Some carriers report that Motus cannot verify their government-issued ID or their facial scan.
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5. Why IS Motus Showing My Operating Authority Incorrectly?
One of the most serious Motus issues involves authority status errors. Some active carriers appear inactive, while some inactive carriers appear active. In addition, some carriers have reported delays or issues with BOC-3 filings being processed and reflected in the system, which can further impact operating authority and registration status.
Brokers and shippers routinely verify carrier authority before assigning loads. Incorrect authority information can delay onboarding, impact access to loads, and create unnecessary compliance concerns.
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6. Are FMCSA Insurance Filings Delayed in Motus?
Yes. Many carriers have reported delays in insurance filings being processed and updated in Motus.
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7. Why Are Email and Company Official Mismatches Causing Problems?
This issue is mainly affecting owner-operators and small fleets. To claim your Motus account, the company official must log in with the same email address that was tied to the old FMCSA account. If you don’t have access to that email or the company official is no longer employed, you will be locked out of your account.
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While FMCSA continues addressing system issues, carriers can reduce compliance risks by taking a proactive approach.
Waiting until the last minute could result in unexpected delays that impact your ability to operate.
The FMCSA Motus transition has introduced several challenges for motor carriers, owner-operators, and fleet managers. While many of these issues remain outside a carrier's control, understanding the most common Motus problems and acting proactively can help prevent compliance disruptions, authority delays, and lost business opportunities.
As FMCSA continues refining the platform, carriers should regularly review their records, monitor authority status, and allow extra time for important filings and renewals to keep their operations moving forward.
Why is Motus not working correctly?
Many issues stem from the transition to a new platform, including identity verification challenges, registration errors, and processing delays.
Can Motus affect my operating authority?
Yes. Authority status errors, insurance filing delays, and verification issues may affect how your authority appears to brokers and shippers.
How can I avoid Motus compliance issues?
Maintain accurate records, monitor your authority status regularly, keep Login.gov information current, and complete filings well before deadlines.